FAQ
•When will my record ship?
Shipping estimates/updates are posted on the shipping tab of this website. All socials are regularly updated with this information as well.
•Do you accept returns/Can I cancel my order?
Under no circumstances do I accept returns on items, nor can I accept cancellations on any preorders. Cancelling a preorder not only hurts the band, but also the label as I now how to pay out-of-pocket to be able to refund you. Not only that, but returns & cancellations can actually cause Shopify to hold all payments made for 120 days, which would ruin my business. If you file a chargeback with your bank, you will be permanently banned from purchasing from Transfer of Power Records.
•What happens if my record arrives damaged?
It depends on the extent of the damage. If it is something minor like a bent/dinged corner, sleeve/seam split, or slight a warp, I cannot provide a replacement as I do not print extra sleeves and have few extra records. That type of damage is caused by USPS's handling of your package, which I have no control over.
However, if your record comes in looking like someone took a bat to it, email me at transferofpowerrecords@gmail.com with the subject "Damaged Record". Make sure to include photos of the damage, and your order number. Let us know within 1-2 days of receiving your order, otherwise you will not be eligible for a replacement. Also, please include in your email if you'd prefer a replacement of the same variant (if available), any variant available, or store credit.
•I'm located outside of the USA. Will I have to pay duties, import taxes, or customs fees?
Unfortunately, international shipments may be subject to duties, import taxes, and customs fees. Shopify only allows me to include duties, customs fees, and import taxes on international orders if I pay for "Advanced Shopify", and at over $100/month, it is simply something I cannot afford at this time. Thus, Transfer of Power Records is not responsible for collecting or paying these fees. Duties, import taxes, and customs fees are the sole responsibility of the purchaser and will vary by country and product value. I have no control over how much will be due and cannot provide reimbursement. That being said, I am actively looking for a partner that can help ship these products to you without it costing an arm and a leg.
•Can I get my record pressed with TPR?
Use the "Contact" page, and make sure to include links to your band's music & social media. I will get back to you as soon as I can!
•Where do you press your vinyl?
Precision Record Pressing & Dunk! Pressing.